joya88's Privacy Policy

1Introduction and Applicability

joya88 is a trusted online betting and casino platform in Bangladesh. By using our website joya88.cam, you are considered to have accepted the terms of this privacy policy. This document will inform you about what types of information we collect, how that information is used, and what steps we take to protect your information.

This privacy policy applies to all services, websites, and applications of joya88. We ask you to read this policy carefully before using our platform.

2Types of Information Collected

We collect the following types of information during account registration and use of services at joya88:

• Identity Information: Your full name, date of birth, and national identity card number (for KYC verification).
• Contact Information: Email address and mobile number.
• Financial Information: Transaction history, deposit and withdrawal details. bKash, Nagad, or Rocket account information is not stored directly with us — it is handled within the secure environment of the payment processor.
• Device and Log Information: IP address, browser type, operating system, login time, and location data.
• Gaming Activity: Bet history, game preferences, and account balance.
• Cookies and Tracking Information: Information related to your browsing behaviour on our website.

3Information Collected from Third Parties

In some cases we may also receive information from third-party sources, such as:

• Identity verification (KYC) service providers.
• Payment processors and financial transaction verification services.
• Fraud prevention and risk assessment partners.
• Responsible gaming support organisations.

This information is used solely to ensure the security of your account and to fulfil our legal obligations.

4Purposes of Using Information

joya88 uses the information collected about you for the following purposes:

• Account Management: Registration, login, password recovery, and account verification.
• Service Delivery: Running betting, gaming, deposit, and withdrawal services smoothly.
• Security: Detecting and preventing fraudulent activity, and implementing anti-money laundering (AML) procedures.
• Customer Support: Resolving your issues and providing assistance.
• Legal Obligations: Meeting regulatory requirements and maintaining legal records.
• Improvement and Analysis: Analysing data to improve the quality of our services.
• Communication: Sending important notifications and promotional offers (subject to your consent).

5Use of Cookies

Cookies are used on the joya88 website to enhance your experience. Cookies are small text files stored on your device that help ensure the functionality of our site.

Types of cookies we use:

• Essential Cookies: These are essential for maintaining login sessions and ensuring security, and cannot be disabled.
• Performance Cookies: Help analyse and improve the performance of the site.
• Preference Cookies: Remember your language, theme, and other preferences.

You can control cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

6When Information Is Shared

joya88 shares your personal information with third parties only in very limited circumstances and only in the following cases:

• Payment Processors: Relevant information is shared to process bKash, Nagad, and Rocket transactions.
• KYC and Identity Verification Services: To confirm identity as required by legal obligations.
• Legal Authorities: As part of a court order, regulatory request, or legal process.
• Technology and Service Providers: Providers of server hosting, cybersecurity, and customer service software.
• Group Companies: Affiliated entities of joya88 where applicable.

Apart from the circumstances listed above, we will not share your personal information with any third party without your written consent.

7Security Measures

joya88 uses industry-standard security technology to protect your personal information:

• SSL Encryption: Our entire website is protected by SSL/TLS encryption. The lock icon in your browser's address bar confirms this.
• Data Encryption: All stored sensitive information is kept in encrypted form.
• Access Control: Only authorised personnel have access to your information.
• Two-Factor Authentication: A two-factor authentication (2FA) system for account security.
• Regular Audits: Our security measures are regularly reviewed and improved.
• Firewall and DDoS Protection: Advanced technology used to prevent cyber attacks.

While we strive to ensure the highest level of security, no method on the internet is 100% secure. However, we continuously work to improve our security measures.

8How Long Information Is Retained

joya88 retains your personal information according to the following rules:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period as required by legal obligations.
• Financial Transaction Records: May be retained for an extended period in accordance with financial and tax regulations.
• Technical Logs: Generally retained for a limited period and then automatically deleted.

Once the designated retention period has ended, we delete or anonymise your information using secure methods.

9Your Rights Regarding Personal Information

As a user of joya88, you have the following rights regarding your own information:

• Right of Access: The right to know what information we hold about you.
• Right of Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not be possible where legal obligations exist.
• Right to Restrict Processing: The right to ask that the use of your information be limited in certain cases.
• Right to Object: The right to object to the use of your information for marketing purposes.
• Right to Portability: The right to receive your information in a structured, commonly used format.

To exercise these rights, please contact us at: [email protected]

10Protection of Minors' Information

joya88's services are intended only for those aged 21 and above. We do not intentionally collect any personal information from minors.

If a minor opens an account using false information and we become aware of this, that account will be closed immediately and all collected information will be deleted.

11Process for Updating the Privacy Policy

joya88 may update this privacy policy as needed. The following steps will be followed when changes are made:

• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continuing to use the platform after changes means you are accepting the new policy.

We recommend you review this privacy policy on a regular basis. Please contact us for any questions or concerns.

12Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, you can contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available through the website (in Bengali).

Our privacy team will process your request as quickly as possible. We are always committed to protecting your information.