joya88 Terms and Conditions

1.1 Scope of Services

The joya88 platform provides online sports betting, casino games, fishing games, and other related entertainment services. All our services are provided for personal entertainment purposes only. By using joya88 services, you confirm that you are making this decision as a mature, informed, and independent individual.

1.2 Right to Amend Terms

joya88 reserves the right to revise, modify, or update these terms and conditions at any time without prior notice. Continued use of the platform after any changes means you have accepted the updated terms. We therefore recommend revisiting this page regularly.

1.3 Language and Interpretation

These terms are written in Bengali. In the event of any dispute, joya88's interpretation shall be considered final. For any ambiguity or uncertainty regarding a particular clause, please contact our support team via live chat.

2.1 Age Requirement

To use joya88 services, you must be 21 years of age or older. Minors are not permitted to open an account or play any games. We reserve the right to verify age and may suspend an account without proof. For users aged 21 and above only.

2.2 One Account Policy

Each individual may open only one account. Opening multiple accounts using the same device, IP address, bank account, or identity document is strictly prohibited. Violation of this rule may result in all accounts being confiscated.

2.3 Providing Accurate Information

It is mandatory to provide accurate and truthful information at the time of registration. Providing false or misleading information will result in the immediate closure of the account and the deposited funds may be confiscated. Identity verification may be required before a withdrawal request is processed.

• Full legal name (as per national identity card)
• Active mobile number
• Valid email address (if applicable)
• Date of birth entered correctly

2.4 Account Security

You are solely responsible for keeping your account password and login details completely confidential. Sharing login details with any third party is prohibited. If you suspect any unauthorized access, notify our support team immediately.

3.1 Accepted Payment Methods

joya88 currently supports the following payment methods:

• bKash — minimum deposit ৳300
• Nagad — minimum deposit ৳300
• Rocket — minimum deposit ৳300

Deposits must be made only from your own mobile banking account. Deposits through a third party are prohibited.

3.2 Withdrawal Conditions

The minimum amount for a withdrawal is ৳500. Withdrawal requests are generally processed within 30 minutes to 3 hours. However, additional time may be required for identity verification or security review.

• Withdrawals must be made to your own registered payment method
• Applicable wagering requirements must be met before withdrawing bonus funds
• We reserve the right to hold withdrawals in cases of suspicious activity
• The withdrawal amount must always be a whole number (integer)

3.3 Anti-Money Laundering

joya88 strictly adheres to anti-money laundering policies. If any user is found to be involved in suspicious financial activity, the relevant account will be immediately suspended and a necessary investigation will be conducted. Funds deposited in an account must be used solely for the purpose of playing games.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. The wagering requirement for the bonus is 10 times. This means you must wager 10 times the total bonus amount before the bonus funds can be withdrawn.

4.2 General Bonus Terms

• The welcome bonus can be claimed only once per user
• Direct withdrawal is not allowed after claiming a bonus — meeting the wagering requirement is mandatory
• Attempting to claim bonuses using multiple accounts will result in all accounts being cancelled
• joya88 reserves the right to change or cancel any promotion at any time
• Involvement in fraudulent activity related to bonuses will result in account closure and confiscation of deposited funds

4.3 VIP Program

The joya88 VIP program has 5 tiers and weekly cashback is provided at each tier:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

The benefits and terms of VIP tiers may be changed at any time at joya88's discretion. Cashback is credited to accounts every Monday.

5.1 Fair Play Policy

joya88 is committed to ensuring a fair and transparent gaming environment across all games. Our game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and Ezugi — supply internationally recognized gaming software. The outcome of all games is determined by a Random Number Generator (RNG).

5.2 Prohibited Activities

• Playing games using bots, automated software, or any third-party tools
• Colluding with other users to play games dishonestly
• Exploiting system vulnerabilities to gain an unfair advantage
• Any form of cyber attack intended to disrupt platform operations
• Threatening, harassing, or behaving rudely toward other players

5.3 Technical Issues

If any game remains incomplete due to a network outage, server problem, or other technical reason, joya88 reserves the right to cancel that round and refund the bet amount. Any unusual winnings resulting from a technical error may be cancelled.

6.1 Self-Control Measures

Users can contact the joya88 support team to manage their gaming activity. We offer deposit limits, loss limits, and temporary account breaks. Anyone experiencing a gambling addiction is advised to seek professional help.

6.2 Protection of Minors

We are firmly committed to protecting minors from gaming. If you suspect that a minor is using our platform, please notify our support team immediately. For more information, visit our Responsible Gaming page.

7.1 Data Collection

joya88 collects necessary personal information for the purpose of providing services. We use SSL encryption technology to keep your information secure. Your personal information is not sold or transferred to third parties. For more details, please read our Privacy Policy.

7.2 Use of Cookies

Our website uses cookies to provide the best user experience. By continuing to use the site, you are consenting to the use of cookies. While cookies can be disabled from browser settings, some services may become limited.

8.1 Service Interruption

joya88 reserves the right to temporarily suspend services for maintenance, technical issues, or other reasons. joya88 is not liable for any financial loss or loss of benefits during this period. We always aim to keep service interruptions to a minimum duration.

8.2 Third-Party Services

Our platform uses the services of third-party game providers and payment processors. joya88 is not directly liable for the actions or decisions of these third parties. However, we are always committed to protecting your interests.

8.3 Limit of Damages

Under any circumstances, joya88's total liability shall not exceed the amount you deposited in the past 30 days. joya88 is not liable for indirect losses, loss of profits, or any special damages.

9.1 Closure by joya88

joya88 may suspend or permanently close an account for any of the following reasons:

• Violation of any clause of these terms and conditions
• Evidence of fraudulent or illegal activity
• Use of a false identity
• Operating multiple accounts
• Exploiting system vulnerabilities

9.2 Closure by the User

Any user who wishes to close their own account may contact our support team via live chat. All pending withdrawals must be completed before the account is closed.

10.1 Filing a Complaint

If you have any complaint or issue, please contact our support team first. Our 24/7 Bengali live chat service is always ready. You may also contact us by email: [email protected]

We take all complaints seriously and work to resolve them quickly.

10.2 Dispute Resolution Process

If a dispute cannot be resolved through discussion, joya88 will attempt to resolve it through mediation. joya88's decision shall be considered final and binding in the resolution of all disputes. The relevant terms and conditions will remain in effect during the period of any dispute.